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Receipts
Every payment is followed by a receipt by email. All paid invoices and receipts are in Invoices & payments in Nexcified Client, where you can print or save them as PDF.
Cancel a plan
- Open My services in Nexcified Client.
- Choose the plan and select Cancel.
- The service runs until the end of the period you've paid for, then stops. You'll get an email confirming the end date.
Changed your mind? You can keep the plan from the same screen before it ends.
Refunds in short
| Situation | Refund |
|---|---|
| Charged twice, wrong amount, or after cancelling in time | Always refunded in full |
| Yearly or quarterly plan cancelled within 14 days of the first payment | Refunded in full |
| Monthly plans | Cancel any time; the current month isn't refunded |
Approved refunds go back to the original payment method within 5 working days. Your bank may take another 5–10 working days to show it.
Read the full refund policy, or ask at billing@nexcified.co.
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