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Plan limits
Each plan has limits for storage, websites, email accounts and databases. See Hosting plans compared. You can check your usage on Hosting › Overview in Nexcified Client.
If you're getting close to a limit, we'll let you know. You can then clean up old files and email, or move up a plan.
Why a hosting account is suspended
A suspended website shows a "suspended" page instead of your site. Email may also stop. It happens for one of these reasons:
| Reason | What to do |
|---|---|
| Unpaid renewal | Pay the invoice. Your service is switched back on automatically within minutes. See Failed payments. |
| Security problem | A hacked site or malware is suspended to protect your visitors and other customers. We'll contact you with the details and help you clean it up. |
| Abuse | Spam, phishing or illegal content breaks our terms of service. |
| Overuse | A site using far more server resources than its plan allows, affecting others. |
We always explain why and how to fix it, by email and in Nexcified Client. If you think it's a mistake, contact support straight away.
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