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Experience & Design · Interviews, usability tests & insights

User Research & Testing

We talk to and watch the people who use (or will use) your product, then tell you plainly what confuses them and what they need.

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Who it’s for

Decisions based on real people, not guesses.

Teams designing something new, and businesses whose customers drop off, complain or call support a lot.

  • User research
  • Customer interviews
  • Usability testing
  • Survey
  • Customer journey
Use cases

What you can do with it

Common ways businesses use User Research & Testing. Yours can be any of these, a mix, or something new.

  • 01

    Customer interviews

    Learn what customers need in their own words.

  • 02

    Usability testing

    Watch people use your product and fix what trips them up.

  • 03

    Field research

    Visit branches, farms, clinics or shops to see work as it happens.

  • 04

    Journey mapping

    See every step customers take, and where they give up.

What you get

Everything it takes, handled

Clear evidence for product decisions. Fewer features nobody uses. Problems found before launch.

  • Interviews, surveys and field visits
  • Usability testing on real devices
  • Personas and journey maps
  • Findings with clear recommendations
  • Training & ongoing support
How we deliver

How a User Research & Testing project runs

A clear process with a fixed scope, regular check-ins and nothing launched until you approve it.

  1. Step 01Week 1

    Discover

    A free call to understand your goals, users and budget. You get a written proposal with a fixed scope, timeline and price.

  2. Step 02Approval before build

    Design

    We map the experience and design the key screens. You review and approve before anything is built.

  3. Step 03Progress you can see

    Build & test

    We build in short cycles and share progress in your client workspace, then test on real devices for speed, security and accessibility.

  4. Step 04Ongoing

    Launch & support

    We launch, train your team and stay on hand with support, updates and improvements as you grow.

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For technical teams

Built for performance and scale

Moderated and unmoderated usability studies, contextual inquiry, diary studies, SUS and task-success metrics, and accessibility testing with assistive technology users. Documented, secure by design, and the source code is yours.

44+
Technologies
7
Disciplines

Design

Research, prototypes and design systems.

4 technologies
  • FigmaInterface design
  • FigJamWorkshops & journeys
  • ProtopieAdvanced prototypes
  • Adobe Creative CloudBrand & media

We pick the right tool for each job, not the newest one. Everything is documented, and the code is yours.

Related services

Often paired with this

User Research & Testing

Common questions

  • Five to eight people per group usually reveals most problems.

Ready for User Research & Testing?

Tell us what you need. We reply within one working day.

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