Email problems and how to fix them

"Password incorrect" or I can't sign in#

• Your username is your full email address, not just the first part.
• Reset the password in Hosting › Email, then update it on every device.
• Several failed attempts can block your IP address for a short time. Wait 15 minutes and try again.

I can receive but not send#

• Check the outgoing server is cloud.nexcified.com on port 465 with SSL/TLS.
• Make sure outgoing authentication is turned on, with the same username and password.
• Some office or hotel networks block mail ports. Try port 587 with STARTTLS, or switch to mobile data.

My emails go to the recipient's spam#

• Check your SPF, DKIM and DMARC records. See SPF, DKIM and DMARC.
• Avoid sending to large lists from your mailbox. Use a newsletter service for marketing.
• Avoid all-caps subjects, lots of links or attachments from a brand-new address.

My mailbox is full#

• Delete large old messages and empty Trash and Spam.
• Increase the mailbox size in Hosting › Email, within your plan's storage.

I'm not receiving any email#

• If you recently changed nameservers, wait up to 24 hours.
• Check your MX records in Hosting › Domains › DNS records. If your domain uses another email provider, the MX records should point there.

Still not working? Open a support request with the exact error message and a screenshot.